America First for Call Centers: What Does This Mean for the Philippine IT-BPM Industry

Philippine trade officials and Information Technology-Business Process Management (IT-BPM) industry experts are closely watching a United States (US) legislative proposal to limit federal grants, loans, and contracts to companies with call center operations on American soil. Known as the “Keep Call Centers in America Act of 2025,” this measure may potentially disrupt the growth of the Philippine IT-BPM industry, which largely relies on US clients. 

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